Privacy Policy

Your privacy matters to us. Learn how Codaya protects, uses, and manages your personal information with complete transparency.

Last Updated: March 15, 2025

1. Information We Collect

At Codaya, we collect information that helps us provide you with excellent financial analysis services and educational resources. We're transparent about what we collect and why we need it.

Personal Information You Provide

Name, email address, and contact details when you register for our services
Professional information including investment experience and financial goals
Payment information processed securely through our payment providers
Communication preferences and subscription settings
Feedback, questions, and support requests you send us
Course progress and learning achievements within our educational programs

Information Collected Automatically

When you use our platform, we automatically collect certain technical information to improve your experience and ensure our services work properly.

Device information including browser type, operating system, and screen resolution
Usage patterns such as pages visited, time spent on our platform, and feature interactions
IP address and general location information for security and analytics
Cookies and similar tracking technologies to remember your preferences
Performance data to help us optimize loading times and user experience

2. How We Use Your Information

We use your information to deliver high-quality financial education services and continuously improve your learning experience. Every piece of data we collect serves a specific purpose in enhancing your journey with Codaya.

Purpose	Information Used	Legal Basis
Service Delivery	Account details, preferences, progress tracking	Contract performance
Customer Support	Contact information, support history, technical data	Legitimate interest
Platform Improvement	Usage analytics, performance metrics, feedback	Legitimate interest
Marketing Communications	Email, preferences, engagement history	Consent
Security & Fraud Prevention	IP address, device info, behavioral patterns	Legitimate interest

Important: We never sell your personal information to third parties. Your data is used exclusively to provide and improve our financial education services.

3. Information Sharing and Disclosure

We maintain strict controls over how your information is shared. We only work with trusted partners who help us deliver our services, and we ensure they meet our high privacy standards.

Service Providers

We share information with carefully selected service providers who help us operate our platform. These include hosting providers, payment processors, email service providers, and analytics platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We may also share information to protect our rights, prevent fraud, or ensure the safety of our users and platform.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and ensure your privacy rights remain protected under the new ownership.

4. Your Privacy Rights

You have significant control over your personal information. We respect your privacy rights and make it easy for you to exercise them.

Access Your Data

Request a copy of all personal information we hold about you, including how it's used and with whom it's shared.

Correct Information

Update or correct any inaccurate personal information in your account at any time through your profile settings.

Delete Your Data

Request deletion of your personal information, subject to legal and contractual obligations we may have.

Control Processing

Object to or restrict certain types of data processing, including marketing communications and analytics.

Data Portability

Receive your data in a structured format that you can transfer to another service provider if desired.

Withdraw Consent

Withdraw consent for data processing activities that rely on your consent, such as marketing emails.

To exercise any of these rights, contact us using the information provided at the end of this policy. We respond to all requests within 30 days and verify your identity before processing any requests.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your trust is essential to our business, and we take data security very seriously.

Technical Safeguards

SSL/TLS encryption for all data transmission between your device and our servers
Advanced encryption at rest for stored personal information and sensitive data
Regular security audits and penetration testing by independent security firms
Multi-factor authentication for staff access to systems containing personal data
Automated monitoring systems that detect and respond to security threats
Regular software updates and security patches across all systems

Organizational Measures

Beyond technical protections, we maintain strict internal policies and procedures. Our staff receive regular privacy and security training, and access to personal information is limited to employees who need it for their job functions. We maintain detailed logs of data access and conduct regular privacy impact assessments.

Security Incident Response: In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and provide clear information about what happened and what steps we're taking to address it.

6. Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Retention Periods

Account Information: Retained while your account is active plus 7 years after closure for legal compliance
Learning Progress: Maintained for 5 years to support continued education and certification tracking
Support Communications: Kept for 3 years to maintain service quality and resolve follow-up issues
Marketing Data: Retained until you unsubscribe or 2 years of inactivity, whichever comes first
Technical Logs: Automatically deleted after 12 months unless needed for security investigations
Payment Information: Securely deleted immediately after processing, except as required for tax records

Secure Deletion Process

When we delete your information, we use secure deletion methods that make the data unrecoverable. This includes overwriting storage media multiple times and destroying any backup copies according to industry best practices.

7. International Data Transfers

While Codaya operates primarily in South Africa, some of our service providers and systems may be located in other countries. We ensure that any international transfers of your personal information receive adequate protection.

When we transfer data internationally, we use approved transfer mechanisms such as Standard Contractual Clauses or ensure the recipient country has been deemed adequate by relevant data protection authorities. We also conduct due diligence on international service providers to verify their privacy and security practices.

You have the right to request information about international transfers of your data and to object to transfers in certain circumstances. Contact us if you have concerns about how your data is transferred or processed internationally.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over how these technologies are used.

Types of Cookies We Use

Essential Cookies: Required for basic platform functionality, such as maintaining your login session
Preference Cookies: Remember your settings and preferences to personalize your experience
Analytics Cookies: Help us understand how you use our platform so we can improve it
Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness

You can control cookie settings through your browser preferences or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our platform. We respect your choices and will not use non-essential cookies without your consent.

9. Children's Privacy

Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We take children's privacy seriously and will work with you to address any concerns promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or prominent notices on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

If you disagree with any changes to our privacy policy, you may close your account or contact us to discuss your concerns. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Questions About Your Privacy?

We're here to help with any privacy questions or concerns you may have. Our privacy team is committed to addressing your inquiries promptly and thoroughly.

Email: info@quentivora.sbs Phone: +27676904774 Address: Springs Rd, Rand Collieries SH, Brakpan, 1549, South Africa

For privacy-related inquiries, please include "Privacy Policy" in your subject line to ensure prompt handling by our privacy team.